Dear Valued Customer:
The impact of the Novel Corona Virus (COVID-19) is serious and relevant to us here in Jamaica. At FFK, we value our clients and staff and have taken measures for the safety of us all. We trust that you will all remain in good health and Corona Virus-free.
For our Corporate Customers, your FFK Account Executives and Service team, will remain in contact with you, continue to be available to respond to your insurance needs and can be reached at their usual contact numbers and email addresses
For Personal Lines Customers, we now have an Express Drive Through, where you can pick up and drop off documentation, as well as make payment.
You can also renew electronically. All documentation for your renewal will be emailed to you including your renewal notice, and Cover Notes. Any submission of information required for your renewal can be scanned and emailed to your Customer Service Rep. or a picture sent via WhatsApp. Certificates and cover notes are now being presented from Insurers on plain paper. The authorities are aware of this and accept the document printed from your email. Our Customer Service Representatives stand ready to assist you to take advantage of these options.
For existing claims related matters, we are available via telephone and emails. For new claims being reported, please call or email us at firstname.lastname@example.org.
We remain available to conduct business with you via phone calls, zoom, Microsoft teams, WhatsApp and email messages, to have your transactions executed. All documents are to be sent via email and/or WhatsApp, further all documents from us will be sent to you via email. This includes cover notes, certificates, proposals, insurance registers, premium invoices, policies, regulatory documents, payment receipts, and any other documents. So please feel free to call us for assistance and/or information regarding your Insurance documents
We trust that these improvements in our system will create additional value to you our valued customer, keeping you safe, while saving you time and money.
All the best,