The Team

THE PRESIDENT

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Gerard Fontaine, B.sc.

Gerard Fontaine succeeded his father G. Richard Fontaine as President on April 10, 2012 having joined the management team in January 2007. Up to the time of his appointment he served on the Board of Directors of Fraser Fontaine & Kong Ltd., Mahoe International Premium Finance Co. and Belize Insurance Centre, and was Vice President, Special Projects at Fraser Fontaine & Kong Ltd.

As a fast-paced upcoming entrepreneur, he graduated from Rollins College in Florida in 2005 with a B.Sc. degree having majored in International Business and Finance. In 2004, he worked for a hedge fund company in Florida for a year, dealing primarily with stock analysis. Prior to taking up his position with FF&K, he worked and studied with a Lloyd’s Insurance Broking House in London during the period 2005 – 2006, developing invaluable experience in the various classes of insurance business in the Lloyd’s insurance market in London.

Mr. Fontaine has been actively involved in the placement of various portfolios for some of the company’s multinational corporate accounts, and assists in the negotiations with overseas partners on many others. His exceptional interpersonal skills have enabled him to integrate with his customers and colleagues in all sectors, thereby developing valuable friendships. With the ability to manage multiple simultaneous tasks, he balances competing priorities and effectively responds to changes and customer needs.

A prudent financial manager, he has a strong belief in nurturing and maintaining a customer focused environment, while emphasizing and fostering the necessary team spirit internally to achieve this corporate objective.

Mr. Fontaine, a fitness enthusiast, is an avid golfer and has a passion for boating.

CHAIRMAN OF THE BOARD

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Drum Manley Drummond, B. A., L.L.B.

Drum Manley Drummond was appointed Chairman of the Board of Fraser Fontaine and Kong on April 10, 2012 after being Acting Chairman since December 2011. He has been a Board member since 2005.

Mr. Drummond is an experienced Attorney-At-Law of twelve years, who graduated with a Bachelor of Arts degree from McGill University, Quebec, Canada. He subsequently completed a Bachelor of Laws degree at the University of the West Indies, Cave Hill campus, and qualified for the bar at the Norman Manley Law School in Jamaica in 1999. He has practiced as an Attorney at the Tax Administration Services Department, Myers Fletcher and Gordon and is now practicing at Phillipson Partners.

Mr. Drummond has a wide range of interests. He represented Jamaica as a member of the National Surf Team at the World Surfing Games in Durban, South Africa, Ecuador and Peru. He sits on the Board of the Edna Manley Foundation and has been a Board member of the Spectrum Management Authority, the Jamaica Surfing Association and the Jamaica Anti-Doping Commission.

As Chairman, Mr. Drummond intends to ensure the continuity of many of the tenets set by the former Chairman and President, G. Richard Fontaine, which served to anchor the company as a sterling business partner. Through strong and focused corporate governance, he will ensure that the needs of all stakeholders are met and ensure the continued success of this stellar organization. Mr. Drummond is married with three children.

Director

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Robert Davis, B.Sc.

Robert Davis is a graduate of the University of the West Indies with a degree in Applied Physics, specializing in Electronics, and has received extensive overseas training in Field Engineering, Computer Security, Networking and Telecommunications. He has also received local training in Marketing Management and various management strategies and techniques. He has worked in the Information Technology industry for over twenty-four years with over twenty-one of those years at a senior managerial or consultancy level, with a proven track record of technical and business innovation.

Mr. Davis worked as a Field Engineer and later Technical Manager for Island Microsystems Limited. He later joined the WTG-APTEC Team as their Engineering Manager. He then went on to join the University of the West Indies as the Telecommunications Manager with technical responsibility for the regional Distance Education Centres in fourteen countries throughout the Caribbean. In that role, he was instrumental in the design, evaluation and execution of the upgrading of the University’s analog Distance Education Network to the Caribbean’s first fully digital voice, data and graphics Teleconference network linking twenty-six Teleconference Rooms in sixteen countries.

Mr. Davis’ hobbies are music, scuba diving and photography, and he is the author of two bestselling books: “Jamaica by Air” and “Trinidad and Tobago by Air”.

Director

Sean Scott, B.A., M.B.A.

Mr. Sean Scott joined the Board of Directors of Fraser Fontaine & Kong Ltd. on January 15, 2014 with a wide range of business experience particularly in strategic management. He is the Chief Executive Officer of Wisynco Foods Ltd., a wholly owned subsidiary of Wisynco Group Ltd. In this capacity, Mr. Scott leads the strategic planning and daily operations of two leading food retail brands in Jamaica: Domino’s Pizza and Wendy’s, totaling 16 locations island wide with over 300 employees.

He joined the Wisynco Group in 2010 and was in charge of strategic planning and special projects, including M&A, before moving into his current role in July of 2011. He began his career as a Management Consultant for a Boston-based consulting firm – On The Frontier Group – in which he advised several Caribbean clients on strategic business initiatives at the senior executive level – including the Grace Kennedy Group. He later moved into a management capacity at J. Wray and Nephew Ltd, where he oversaw the Mexican market, Appleton Rum’s largest export sales territory from 2006 to 2008.

He holds an MBA from the Harvard Business School and a B.A in Political Science from Stanford University. He is an avid tennis player, cyclist and sports enthusiast.

SENIOR VICE PRESIDENT, INTERNATIONAL BUSINESS & DIRECTOR

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Martine Fontaine, B.A.

Martine Fontaine is a highly motivated dynamic individual with a passion for meeting or exceeding clients’ needs.  Over the last nineteen years she has developed a wealth of broking experience in the local and international markets, particularly so in the London insurance market where she worked for a year. Given her flair for marketing, her intensity of purpose and desire to excel, she has managed client portfolios within the Caribbean and South America and has extended her reach as far as Ireland and Spain. Miss Fontaine has lived and studied in the United Kingdom and Canada and graduated from the University of Western Ontario with a Bachelor’s degree in Economics.  She is a Director on the boards of Fraser Fontaine & Kong Ltd., Musgrave Court Ltd., Belize Insurance Centre and the Insurance Association of the Caribbean.

EXECUTIVE MANAGEMENT

SENIOR VICE PRESIDENT, EMPLOYEE BENEFITS

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Noel Russell, F.L.M.I., A.L.H.C., B.Sc.

Noel Russell joined the staff of Fraser Fontaine & Kong Ltd. in 1989, having already acquired valuable experience in the field Employee Benefits. He had honed his skills as a Claims Manager at First Life Insurance Company (which was subsequently merged with Sagicor Life), and went on to Head the Premium Ratings Department at the same organization which came naturally to him as a trained teacher of mathematics. On joining FFK, he embraced the challenge to build a vibrant and dynamic Employee Benefits Department and together with the support of the former President of FFK, Mr. G. Richard Fontaine, they built a formidable team and an Employee Benefits Department which has an enviable track record.

Mr. Russell is a consummate broking professional who is highly driven to deliver excellent standards of work and who unwaveringly puts the interests of clients first. He is an exceptionally caring individual who is personally involved in many charitable activities and he is always disposed to extend a lending hand to persons in need. He holds the international Life and Health Designation in Claims (ALHC), he is a Fellow of the Life Management Institute (FMLI), and possesses a Bachelor of Science degree (B.Sc.) in Management Studies. With wide-ranging experience in the Life Insurance Industry, his qualifications are only a mere indication of his sound professional and technical depth.

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Satish Iyer, B.sc., M.B.A.

Vice President – Marketing and International Business Development

Mr. Satish Iyer joined the team of Fraser Fontaine & Kong Ltd. in June 2015 in the capacity of Vice President, Marketing and International Business Development – Employee Benefits. He gained a wealth of experience in management in India over 17 years, specifically focusing on the field of insurance since 2004. He is a dynamic and highly driven individual who sets very high standards for himself and the teams that report directly to him. He has a passion to differentiate with innovation and service which he feels are a winning combination and one which is completely aligned to the organization’s vision and mission.

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Beverley Shirley, Dip. (Marketing), B.Sc. (Management), M.B.A.

Vice President – Broking Services

Beverley began her insurance broking career at Crawford Insurance Brokers Ltd. and has accumulated over 28 years in the business. She has held Executive Management positions and has also served at Board level. Over her career, Beverley has garnered tremendous experience in managing risk transfers for businesses in the Industrial, Telecommunications, Tourism, Manufacturing, Banking, Retail and Distribution Sectors. Beverley has tremendous knowledge of the overseas market and has attended training programs at Lloyds of London. Beverley holds Diplomas in Insurance and Marketing, a Bachelor of Science in Management from Nova South Eastern University and a Master in Business Administration from the University of the West Indies. She joined Fraser Fontaine & Kong February 2014, as Vice President- Broking Services.

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Millicent Douse, A.C.I.I., C.I.P.

Vice President – Claims

Millicent has received wide training in Business Studies and Management, and is an Associate of the Chartered Insurance Institute. She holds the designation of ACII and also Chartered Insurance Practitioner (CIP). She joined Fraser Fontaine & Kong Ltd. in 1988 after her six-year tenure with an Insurance Company. Having spent over 30 years in the Industry, she has developed extensive knowledge and expertise in the specialized and technical areas of Claims Handling for all classes of business, in her interactions with both the Local and International Markets. As the Vice President Claims, she is an avid and excellent negotiator, who brings to the position the level of energy required for the vigorous pursuit of amicable claims settlement to the satisfaction of the clients.

Andrew C. Brown  F.CA., F.C.C.A.

GROUP Financial Controller

Andrew joined FFK in September 2016. He is a commercially aware professional with a proven record of accomplishment. He qualified as a chartered accountant in 1990 and has gained over 25 years post qualification experience ranging from assistant business assurance manager at KPMG Jamaica, to several senior management appointments as Finance Director, Country Manager and CFO both locally and throughout the Caribbean. His experience spans both listed and privately-owned companies in the petroleum, banking and trading sectors. His most memorable appointment is the 8 years that he worked as the Finance Head of the 2nd largest United States multinational petroleum company in their Jamaican, Cayman Islands and Eastern Caribbean business units. His key strengths include: improving working capital management; pulling together multi-location teams of up to 30 persons; leading cross functional teams in business reorganization to drive profitability; leading major cost rationalization and process improvement programs while embedding financial ownership across management teams to drive improved budgetary performance.

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Lenworth (Dale) WanlisS, Dip.

Vice President – Marketing

Dale Wanliss insurance experience spans 35 years, and he has been a broker for 33 years. He joined FFK in January 1990 as an Account Executive, and has been instrumental in developing the non-traditional markets such as Aviation Hull & Liability, Events, Marine Hull & Liability and Energy (traditional and renewable). His current responsibilities include Aviation Hull and Aviation Liability, Energy, and Marine (Hull, Liability, Cargo) risks. Dale has extensive experience in placing and handling airside related risks including but not limited to Caribbean airlines. He has been a part time lecturer at the College of Insurance and Professional Studies in Aviation and Marine risks.

SERVICE TEAM –GENERAL

The Vice Presidents working with the Marketing Team (Standing L-R is Karen Williams, Dale Wanliss, Carela Graham & Clive Hills. Seated -L-R  is  Beverley Shirley & Julette Fuller)

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Suzanne Green

Customer Service Manager

Suzanne has a highly developed passion for the field of insurance and has dedicated the last twenty years to honing her skills in this area. She is very keen on meeting and surpassing customer needs and expectations and drives the use of information technology in the Customer Service Department to offer a continuously more rapid and improved quality of service to the client. She completed her insurance programme at the College of Insurance and Professional Studies and is currently pursuing the A.C.I.I. programme at the Chartered Insurance Institute in London.

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JULETTE FULLER, ABA , DIP

Account Executive

Julette entered the field of insurance at an early age and soon realized that she had found her niche.  Based on her commitment to high standards, she obtained a scholarship to pursue an Associate Degree in Business Administration, which served as the impetus for her to pursue and achieve Diplomas in Insurance Studies and Marketing.

She joined the FFK Team in July 1999 and made meeting clients’ expectations the centre of her focus.  Today, with a proven track record as a polished, consummate Insurance Broker, she always seeks to find solutions to clients’ needs.

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Carela Graham, Dip.

Account Executive

Carela joined the Fraser Fontaine & Kong Limited team in 2010 and has over 21 years insurance broking experience in managing Commercial and Corporate Accounts. Ms. Graham holds a Diploma in Insurance from the College of Insurance and Professional Studies and a Certificate in Fire Insurance. She continually seeks to ensure that high standards and quality service are delivered to the clients at all times.

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Clive Hills, B.A. (Hons.), M.B.A.

Assistant Marketing Manager

Clive joined Fraser Fontaine & Kong as Assistant Marketing Manager on February 14, 2005. He has a wealth of experience in Insurance Broking with responsibility for the management of Corporate and Commercial Portfolios island-wide. Mr. Hills is a very knowledgeable, highly motivated member of staff who always seeks to ensure that the delivery of service to the customer is at all times of the highest standard. Clive holds a Bachelor of Arts degree from the University of the West Indies and a Master’s in Business Administration from Nova Southeastern University.

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Karen Williams, B.Sc. (Hons.), Dip.

Senior Account Executive

Caren joined the team of Fraser Fontaine & Kong Ltd. in 2009 with over 22 years’ experience in the insurance industry; 14 in underwriting (personal/ corporate and commercial lines) and 9 in insurance broking. She holds a Bachelor of Science Degree (BSc.) in Management Studies (Hons.) and Diplomas in Marketing, Supervisory Management and Insurance. Miss Williams is a dynamic insurance professional who is very committed to meeting the clients’ needs.

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Herman Wade, B.Sc., Dip.

Account Executive

Herman began his career in the Insurance Industry in 1986 when he worked as an Underwriter for four years with a reputable Insurance Company. He left the Insurance Industry to pursue a career in Sales & Marketing that spanned over thirteen (13) years at several levels including Sales Manager. Mr. Wade joined FFK in November 2003 in the Production Department as an Account Executive and brings to the team a unique approach to account building and customer satisfaction. Mr. Wade holds a B.Sc. in Business Administration from the University College of the Caribbean, and has an Associate Degree in chemistry, the Jamaica Insurance Diploma and a Diploma in Marketing.

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CHRISTINE PEARCE-CADOGAN, A.C.I.I.

Broking Services Manager

Christine Pearce-Cadogan joined the FFK team on April 1, 2015 in the capacity of Broking Services Manager. She is passionate about being the consummate Insurance Broker and developed a combination of skills and knowledge by working over 10 years in insurance broking, and over 10 years on the underwriting side of the business during which time she also honed her reinsurance capabilities. Christine places great value on client relationships and is driven to ensure that the customer receives excellent service from the FFK team.

She is an Associate of the Chartered Institute of Insurance of London, is registered by the Financial Services Commission as a Sales Representative and has received various professional certificates related to management and insurance.

SERVICE TEAM-EMPLOYEE BENEFITS DEPARTMENT

(Standing L-R is Satish Iyer, Nagina Newman, Yvonne Graydon, Veronica McGregor, Paul Brown. Seated -L-R- is  Kevin Harris,Wilfred Ball, Noel Russell, Stacy-Ann Russell)

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Wilfred Ball, B.A.

Account Executive

Wilfred Ball, holds a BA degree from the University of the West Indies, entered the Insurance Industry eighteen (18) years ago, specializing in Employee Benefits. He has brought to the position valuable experience and knowledge in the areas of administration, industrial relations and training.

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Nagina Newman

Account Executive

Miss Newman has been a member of the Employee Benefits Department since October 2014. Brimming with energy and enthusiasm, she brought to the position of Account Executive varied work experience in sales and managing client relationships. She is passionate about the field of Employee Benefits where she has placed her focus since 2009 and demonstrates a distinctive flair for creating customer solutions.

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Stacy-Ann Russell, B.B.A.

Account Executive

Stacy-Ann Russell has a passionate belief in meeting and/or exceeding customers’ needs, accompanied by a highly developed flair for marketing. She entered the field of insurance ten years ago and this captured her attention and determined her career path. These ten years have been well spent as she has developed solid experience in the area of Employee Benefits Insurance. She holds a BBA from the University of Technology specializing in Marketing and International Business.

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Yvonne Graydon, B.A.

Employee Benefits Consultant

Yvonne Graydon has given over fifteen years’ service in the Insurance Industry. She has experience in both Ordinary Life and Employee Benefits but her primary focus has been Employee Benefits. Educated and trained both in the U.K. and Jamaica, she holds a Bachelor of Arts (B.A.) degree in Library Studies from Leeds Polytechnic in England. Miss Graydon brings to her present position a wealth of knowledge and experience honed within large multi-national insurance companies and local brokerage houses.

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Veronica McGregor, Dip.

Employee Benefits Consultant

Veronica McGregor holds a diploma in Health Management and a certificate in Marketing. She brings to the Employee Benefits Department a wealth of knowledge and experience, having over twenty-four years in the Health Insurance Industry. Twenty-one of those years were spent with Blue Cross of Jamaica specializing in Client Service Management, Training, Product Development, Marketing and Sales Management. Her focus is to consistently find new innovative ways to enhance quality client service ensuring that the client is satisfied the first time and all the time.

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Kevin Harris

Account Executive

Kevin Harris joined the FFK Team in December 2015 as a qualified and dedicated marketing professional with over fifteen (15) years’ experience in the accounting, finance, logistics and insurance industries. Having obtained  a Bachelor’s degree in the areas of Marketing and International Business and a Diploma in  Accounts, he has focused on delivering service at the highest level and ensuring that  clients benefit from the varied  experience that he has acquired.  He has strong communication and negotiating skills, and is able to implement insurance, marketing and financial plans with dexterity.  He expresses that “finding the right solution for the client by creating a balance between cost and benefits is always my ultimate goal”.